Cancellation & Refund Policy

1. Digital SaaS Delivery Overview

GoToTask is delivered electronically as an ongoing cloud software subscription. Because customers have instant access to our complete operational suite upon signup, we offer a 14-Day Free Trial so organizations can evaluate our GPS attendance, task management, and reporting modules risk-free prior to paying.

2. Cancelling Subscription Renewals

You may cancel the automatic renewal of your paid GoToTask subscription at any time:

• Self-Service Cancellation: Navigate to Workspace Settings → Subscription & Billing and click “Cancel Auto-Renewal”.
• Support Assisted: Email our billing desk at gototaskcare@gmail.com at least 24 hours before your billing cycle concludes.
• Upon cancellation, your workspace remains fully functional until the end of your prepaid billing term. No further charges will be billed.

3. Refund Eligibility Criteria

Refund requests are evaluated under the following fair guidelines:

• Technical Failure: If a persistent technical defect on our platform prevents your workforce from using core features for more than 48 continuous hours and our engineering team cannot resolve it.
• Duplicate Charges: In the event of an inadvertent double charge caused by gateway latency or network re-tries, the excess amount is refunded immediately.
• Timely Submission: Refund inquiries must be submitted in writing within seven (7) days of the transaction timestamp, accompanied by the relevant tax invoice ID.

4. Non-Refundable Situations

• Subscription periods that have already been consumed where the software operated normally.
• Failure to utilize the service due to internal company reorganizations, staff turnover, or device compatibility issues unrelated to GoToTask.
• Statutory government taxes (GST) already remitted to tax authorities.

5. Refund Processing Timelines

Once a refund is approved by our billing team, the credit is initiated immediately to your original payment method (UPI, Net Banking, Credit Card, or Corporate Debit). Banks typically take 5 to 7 business days to reflect the credited funds in your statement.